Tech E&O

The specific product form at the center of the Glacis MGA play. Builds on 02 E&O / professional liability. All STABLE unless noted.

What Tech E&O is

Technology Errors & Omissions (Tech E&O) is professional-liability coverage for technology products and services, almost always blended with cyber liability. It responds when a tech company’s product or service fails to perform and causes a customer (or third party) a financial or data loss. STABLE

It sits at the intersection of two coverages:

First-party vs third-party

First-party — the insured’s own loss (e.g., the cost of breach response, notification, business interruption from a cyber event).
Third-party — liability to others (e.g., a client sues because your software error cost them money, or their data was exposed).

A modern Tech E&O / cyber policy typically bundles both. STABLE

Why it’s claims-made (and why that matters)

Like all E&O, Tech E&O is written claims-made, governed by a retroactive date and needing tail/ERP at expiry. The policy that responds is the one in force when the claim is made (for acts after the retro date). Re-read 02 E&O / professional liability — this is the most-tested mechanic and the most important policy structure for the Glacis product.

Because tech/software failures and breaches can surface long after the code shipped, the IBNR and long-tail dynamics from 03 Loss ratio are pronounced — reserving and the retro date matter a lot.

What a Tech E&O policy form contains (policy anatomy applied)

Using the policy-anatomy model:

Insuring agreement — covers liability/loss from negligent acts/errors/omissions in the insured’s technology services/products, plus cyber/privacy events.
Definitions — “technology services,” “wrongful act,” “claim,” “privacy breach.”
Conditions — claims-made reporting duties, the retro date, cooperation, defense-cost structure (often inside the limits).
Exclusions — prior knowledge, bodily injury/property damage (mostly), fraud/ intentional acts, sometimes specific tech carve-outs.
Endorsements — add cyber sublimits, regulatory-defense coverage, etc.

Why it’s the right Glacis product

It’s a Casualty line → matches the licensing target.
It’s a software-vendor’s natural coverage — and Glacis’s customers are software/AI vendors.
The risk it insures (AI/software failure, privacy breach) is exactly what Glacis’s evidence layer makes measurable and controllable — turning underwriting into a product feature. GROUNDED · Glacis

The healthcare-AI specialization — and the concrete losses it covers — is on the next page.

→ 07 Tech E&O for healthcare AI

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