Design a bounded pilot
Choose one workflow, one loss path, and one decision to improve. A small pilot should be capable of producing an unwelcome answer: the evidence may be incomplete, too costly to collect, or irrelevant to the market decision. STABLE
Pilot charter
Section titled “Pilot charter”| Define before starting | Example for a fictional payment-agent pilot |
|---|---|
| Workflow | Supplier account changes and payment release |
| Loss path | Untrusted invoice redirects a payment |
| Control | Recipient change and payment need separate authorised approval |
| Measurement boundary | Document ingestion, approval service, tool call, bank acknowledgement |
| Evidence | Versioned policy, decision, approval binding, observed payment effect |
| Known gaps | Direct payment paths and other credentials explicitly tested or excluded |
| Reviewer | Designated underwriter, claims reviewer, and operator |
| Success | Reviewers can answer agreed questions from a verified packet within an agreed effort budget |
| Stop condition | Effect cannot be observed or approval can be bypassed without detection |
This is a teaching design, not an agreed commercial pilot. STABLE
Three separate results
Section titled “Three separate results”Technical result: the declared control behaved as expected under the tested conditions; evidence verified; failures and gaps were retained.
Workflow result: designated reviewers could use the packet; integration and review effort were measured; access and retention were workable.
Insurance result: an authorised market participant decided whether the evidence should affect a specific underwriting, loss-control, claims, or product-development process. STABLE
Passing the first does not establish the second or third. Test representative normal traffic, manipulated inputs, missing evidence, retries, change, and recovery. Use synthetic or expressly authorised data and retain exact failed and successful observations. STABLE
Keep the quote path workable
Section titled “Keep the quote path workable”Explore vendor/deployer-produced evidence that a broker or insurer can review without operating the customer’s AI stack. Establish whether the collection effort fits the value and the segment. A useful evidence pilot need not delay an existing insurance quotation. STABLE
Any proposed premium credit, mandatory evidence clause, parametric payment, or capacity commitment remains VERIFY until the authorised insurer agrees the mechanism and applicable wording. STABLE
→ Accumulation and product design
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